For the last three years, our team have partnered with BWS to transform the business, boosting engagement in a team of 7500 across 1300 stores and creating a customer-centric culture through a handful of initiatives, including the Revolutionary Authentic Customer Experience (ACE) Program.read more
In our professional lives, situations often arise that bring about the need to have difficult conversations.
Here are 5 steps to help you courageously navigate these situations.
You may have heard of the ripple effect of positive emotions, but what about the ripple effect of employee motivation on customer satisfaction? And how can leaders spark this chain reaction?read more
In this second article of our Redesigning Retail series we ask: How important is empathy in this modern retail environment? And how can Design Thinking help retailers design innovative customer experiences?read more
In this first article of our Redesigning Retail series, we ask: How can we take a leaf from Amazon’s book and write the next chapter for Australian retail?read more
Contemporary leadership can often feel as if you have to be all things to all people: expert and friend and enabler and strategist…and…and…and…read more
It has never been more certain that almost nothing is certain…read more