Insights:
Courage in the Boardroom
Courage involves saying what needs to be said to the right person, at the right time, and in the right manner. As leaders, our observations are vital, yet many of us find it difficult to speak up, particularly if our message could be hard to hear.
How do we back ourselves for the benefit of our entire organisation?
![The Age of L&D Content Curation [PF in the Press]](https://performancefrontiers.com/leadership/wp-content/uploads/2018/06/Content-curation-1-400x250.jpg)
The Age of L&D Content Curation [PF in the Press]
In the age of information, learners often feel overwhelmed with the sheer amount of information at their fingertips. Is content curation a new priority for learning and development teams?
Check out PF Senior Associate, Natalie Richardson‘s, new article published on Training Industry online.
Leadershift: Leading Horizontally and Vertically
Modern organisations are highly matrixed and rely on partnership and interconnection to deliver business outcomes. The leadership required is one that not only sees vertically, but horizontally as well, delivering outcomes for your function or business, balanced with a considered understanding of what is best for the whole organisation.
read more![ACE-ing Customer Experience at BWS [CASE STUDY]](https://performancefrontiers.com/leadership/wp-content/uploads/2017/07/Portal_Display-pic_ACE-400x250.jpg)
ACE-ing Customer Experience at BWS [CASE STUDY]
For the last three years, our team have partnered with BWS to transform the business, boosting engagement in a team of 7500 across 1300 stores and creating a customer-centric culture through a handful of initiatives, including the Revolutionary Authentic Customer Experience (ACE) Program.
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Five Essentials to Having a Courageous Conversation
In our professional lives, situations often arise that bring about the need to have difficult conversations.
Here are 5 steps to help you courageously navigate these situations.
One Link in a Chain Reaction: Employee Motivation
You may have heard of the ripple effect of positive emotions, but what about the ripple effect of employee motivation on customer satisfaction? And how can leaders spark this chain reaction?
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Redesigning Retail: Empathy and Customer-centric Innovation
In this second article of our Redesigning Retail series we ask: How important is empathy in this modern retail environment? And how can Design Thinking help retailers design innovative customer experiences?
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Redesigning Retail: Create Great Customer Experiences
In this first article of our Redesigning Retail series, we ask: How can we take a leaf from Amazon’s book and write the next chapter for Australian retail?
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Leader as Facilitator
Contemporary leadership can often feel as if you have to be all things to all people: expert and friend and enabler and strategist…and…and…and…
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Leading in a VUCA world
It has never been more certain that almost nothing is certain…
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Kelly applies her expertise as a registered psychologist to guide both individual and organisational development in her work as a designer, coach and facilitator.
Kylie uses her high-level relationship skills, expertise in coaching psychology and facilitation prowess to co-create transformative learning experiences and build human potential.
Lowanna uses her 20 years’ experience as a program designer, facilitator, arts educator and academic to help our clients make meaningful change in a way than inspires transformational growth.
A dynamo designer and problem-solving prodigy, Kate applies her design expertise and passion for visual learning to our graphic, instructional and product design department.
Ed recognises the partnering role finance has in realising an organisation’s strategy. Over six years, Ed has responded to manifold challenges of our rapidly evolving business and has helped Performance Frontiers thrive. His skillful management and refinement of our financial processes and systems help to ensure that we remain agile, responsive and successful. His financial expertise has been built through decades of financial consultation, dedicated bookkeeping, financial reporting and accounting both locally and nationally.
Olga is our office all-rounder and administration superstar. She applies her design acumen and super organisational skills to the task of designing efficient systems processes behind the scenes at Performance Frontiers.
Jocelyn utilises her expertise in relationship management, knowledge of integrated marketing communications and skills in word wizardry to establish, maintain and enrichen PF’s professional relationships.
As Performance Frontier’s lead graphic and instructional designer, Jason breathes life into complex theory and unlocks new ways of thinking through the production of captivating tools and designs.
Dr Jane Austin brings over 20 years’ experience as a registered clinical psychologist to guide organisational and individual development in her work as a designer, coach and facilitator with Performance Frontiers team.
Dr Georgia Seffrin is supported by over 15 years’ experience in transformational change and leadership in organisations. She has built a productive career in learning design and facilitation across a diversity of professional sectors including education, health, government, corporate and arts organisations.
Backed by over a decade of national and international experience in education, corporate management and consultancy, Taya’s work as an impassioned facilitator designer, educator and coach at Performance Frontiers expertly balances content and process to elicit powerful learning outcomes and cultivate meaningful change.
Creative provocateur and Global Changemaker, Dr Hayley Linthwaite, is a program designer, facilitator and coach with Performance Frontiers. She empowers individuals, organisations and communities through creative collaboration, social innovation and practical exploration to envision and enable a better future. Hayley has extensive experience in theories, forms, and conventions of applied performance, behavioural and systemic change, strategic conflict analysis, and experiential learning honed within extensive roles as an arts educator, researcher, director and performer.
As a principal, lead facilitator, process designer, writer and executive coach at Performance Frontiers, Dr Martin Challis is dedicated to utilising his creativity and insight as powerful catalysts for facilitating learning and transformational change in organisations, teams and individuals.