Insights:

ACE-ing Customer Experience at BWS [CASE STUDY]

For the last three years, our team have partnered with BWS to transform the business, boosting engagement in a team of 7500 across 1300 stores and creating a customer-centric culture through a handful of initiatives, including the Revolutionary Authentic Customer Experience (ACE) Program.

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Leader as Facilitator

Contemporary leadership can often feel as if you have to be all things to all people: expert and friend and enabler and strategist…and…and…and…

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