Insights:

Focus on the learner experience not engagement [PF in the press]

PF’s article explores what happens when we shift our focus from learner engagement to the learner experience. (published in Training Magazine, March 2019)

Can #libspill teach us something about leading transformation?

Another day, another leadership spill in Australian politics. Can we learn something from this chaos in the Coalition about steering transformation and the human side of change?

PF Present at Get BIM Right: bSA Management Series

We were recently invited to present at the buildingSMART Management Series around the topic 'Get BIM Right". Our Managing Director, Gretel Bakker, took the stage in Sydney this week to discuss the human-side of implementing new technologies. As is the case...

Giving and Receiving Feedback: It’s a Gift

Mention the word “feedback” in a professional setting and you will find many people shaking in their boots or running for the hills .
The kicker is that people actually crave feedback. Even if it scares them.
We encourage people to see feedback as a gift: one worth receiving and sharing at every opportunity.

Courage in the Boardroom

Courage involves saying what needs to be said to the right person, at the right time, and in the right manner. As leaders, our observations are vital, yet many of us find it difficult to speak up, particularly if our message could be hard to hear.
How do we back ourselves for the benefit of our entire organisation?

The Age of L&D Content Curation [PF in the Press]

In the age of information, learners often feel overwhelmed with the sheer amount of information at their fingertips. Is content curation a new priority for learning and development teams?
Check out PF Senior Associate, Natalie Richardson‘s, new article published on Training Industry online.

Leadershift: Leading Horizontally and Vertically

Modern organisations are highly matrixed and rely on partnership and interconnection to deliver business outcomes. The leadership required is one that not only sees vertically, but horizontally as well, delivering outcomes for your function or business, balanced with a considered understanding of what is best for the whole organisation.

ACE-ing Customer Experience at BWS [CASE STUDY]

For the last three years, our team have partnered with BWS to transform the business, boosting engagement in a team of 7500 across 1300 stores and creating a customer-centric culture through a handful of initiatives, including the Revolutionary Authentic Customer Experience (ACE) Program.

Five Essentials to Having a Courageous Conversation

In our professional lives, situations often arise that bring about the need to have difficult conversations.
Here are 5 steps to help you courageously navigate these situations.

One Link in a Chain Reaction: Employee Motivation

You may have heard of the ripple effect of positive emotions, but what about the ripple effect of employee motivation on customer satisfaction? And how can leaders spark this chain reaction?