future of work

Whether consciously or not, we’ve all experienced the woes of team fragmentation. The meeting that covers everything and decides nothing. The group chat that never stops. The talented people who are always busy and never quite available. And underneath it...

Attention shapes how you experience your life. It determines what you notice, what stays with you and what passes unseen. As we discovered in Article 1, much of it is claimed before you choose: by notifications, other people’s requests, unresolved...

In 1991, the World Wide Web became publicly available. In the decades since, the accelerating pace of digital progress has transformed how we live, work and relate. Now, in 2026, we’re checking our email before we check on our kids,...

AI does not make human capability less important. It changes which human capabilities matter most.  AI is reshaping how work gets done. Tasks that once required time, expertise, and coordination can increasingly be completed by intelligent systems, faster, cheaper, and...

The real constraint in the race to realise value from AI is not the technology. It is human capacity.  Workflows are being reimagined. Roles are being redesigned. Operating models are being reshaped. Yet the essential work still sits with us  —...

In 2016, Wells Fargo was fined $185 million after it emerged that employees had opened more than 3.5 million fraudulent accounts without customer consent.1 The story made headlines as a scandal of corporate greed and individual misconduct, but beneath the headlines was a deeper...

There’s an old Aesop fable about a farmer with a goose that laid a single golden egg each day. Impatient for more, he killed the goose to get all the gold at once. He found nothing. In trying to extract maximum value, he...

Value has always followed what is hardest to replicate.  For decades, production was the constraint. Competitive advantage came from producing more, faster, at lower cost. That logic shaped how organisations were designed, what they measured, and what they came to...

Most of us, either directly or indirectly, have experienced the disruption of a natural disaster. Increasing in frequency and intensity, these events create enormous upheaval as well as fear and anxiety about the future.  If, however, we take the time...

Life-Centre Design in Learning Designing learning technologies poses a number of unique challenges. No only do we need to get the learning approach right, but we also need to optimise the technology.These systems are required to take everything we’ve come...