Making the Leap: We Can’t Just Assume People Can Do the “Human Stuff”
In 2016, Wells Fargo was fined $185 million after it emerged that employees had opened more than 3.5 million fraudulent accounts without customer consent.1 The story made headlines as a scandal of corporate greed and individual misconduct, but beneath the headlines was a deeper...
Don’t Kill the Golden Goose: What’s Really at Stake in the Race to Realise Value from AI
There’s an old Aesop fable about a farmer with a goose that laid a single golden egg each day. Impatient for more, he killed the goose to get all the gold at once. He found nothing. In trying to extract maximum value, he...
From Outputs to Impact: What Becomes More Valuable When AI Makes Production Cheap
Value has always followed what is hardest to replicate. For decades, production was the constraint. Competitive advantage came from producing more, faster, at lower cost. That logic shaped how organisations were designed, what they measured, and what they came to...
Regenerative Leadership: Thriving in a World of Disruption
Most of us, either directly or indirectly, have experienced the disruption of a natural disaster. Increasing in frequency and intensity, these events create enormous upheaval as well as fear and anxiety about the future. If, however, we take the time...
Is Gamification Really the Future of Learning Design?
Life-Centre Design in Learning Designing learning technologies poses a number of unique challenges. No only do we need to get the learning approach right, but we also need to optimise the technology.These systems are required to take everything we’ve come...
When AI Becomes the Boss: What’s at Stake for Human Autonomy, Meaning, & Connection?
Picture this….. You’re in a meeting where AI has designed the agenda, selected the participants, and set the objectives. As you speak, relevant data appears on screen in real time. The system tracks your contributions: how often you speak, your...
What AI Can’t Replace – The Value of Human Friction
As companies rush to deploy AI in pursuit of efficiency and scale, they’re not just automating tasks, they’re redesigning how work gets done. One way to make sense of this shift is through the lens of organisational frictions: the forces...
The Human Cost of Rapid Change – Why Organisational Design Must Become Human Design
We live in a world where change is constant, relentless, and sometimes overwhelming. Here in Australia, employees today face an average of 19 organisational changes per year, a number that’s almost hard to fathom. No wonder the willingness to support...
Upskilling for the Future: Anticipating Industry Changes
“… Future Skills [are] precisely those abilities that allow individuals either to shape, or to regain the ability to shape, their own lives and individual social contexts in a world of constant change and in future emergent—i.e., unpredictable—and rapidly changing situations.“ ...
Navigating the New Age of Workplace Learning
“When I think of the best of L&D, it’s about helping everyone find the way that they shine.” Maria Laws. “Career Development is fundamental to our employee value proposition, and learning is a key business metric.” Rajnish Borah. Global Head...
