AI

In 2016, Wells Fargo was fined $185 million after it emerged that employees had opened more than 3.5 million fraudulent accounts without customer consent.1 The story made headlines as a scandal of corporate greed and individual misconduct, but beneath the headlines was a deeper...

There’s an old Aesop fable about a farmer with a goose that laid a single golden egg each day. Impatient for more, he killed the goose to get all the gold at once. He found nothing. In trying to extract maximum value, he...

Value has always followed what is hardest to replicate.  For decades, production was the constraint. Competitive advantage came from producing more, faster, at lower cost. That logic shaped how organisations were designed, what they measured, and what they came to...

While many leaders are embracing AI at full speed, few are considering its cognitive, cultural, and developmental implications. AI is not just transforming how we work; it’s reshaping how we think, learn, and grow. As leaders we face a crucial...

As companies rush to deploy AI in pursuit of efficiency and scale, they’re not just automating tasks, they’re redesigning how work gets done. One way to make sense of this shift is through the lens of organisational frictions: the forces...