Mention the word “feedback” in a professional setting and you will find many people shaking in their boots or running for the hills .
The kicker is that people actually crave feedback. Even if it scares them.
We encourage people to see feedback as a gift: one worth receiving and sharing at every opportunity.
Courage involves saying what needs to be said to the right person, at the right time, and in the right manner. As leaders, our observations are vital, yet many of us find it difficult to speak up, particularly if our message could be hard to hear.
How do we back ourselves for the benefit of our entire organisation?
In the age of information, learners often feel overwhelmed with the sheer amount of information at their fingertips. Is content curation a new priority for learning and development teams?
Check out PF Senior Associate, Natalie Richardson‘s, new article published on Training Industry online.
Modern organisations are highly matrixed and rely on partnership and interconnection to deliver business outcomes. The leadership required is one that not only sees vertically, but horizontally as well, delivering outcomes for your function or business, balanced with a considered understanding of what is best for the whole organisation.
For the last three years, our team have partnered with BWS to transform the business, boosting engagement in a team of 7500 across 1300 stores and creating a customer-centric culture through a handful of initiatives, including the Revolutionary Authentic Customer Experience (ACE) Program.
In our professional lives, situations often arise that bring about the need to have difficult conversations.
Here are 5 steps to help you courageously navigate these situations.
You may have heard of the ripple effect of positive emotions, but what about the ripple effect of employee motivation on customer satisfaction? And how can leaders spark this chain reaction?
Our MD Gretel attended the World Business Forum 2017 and unpacks the top three priorities for getting Agile in your organisation.
In this second article of our Redesigning Retail series we ask: How important is empathy in this modern retail environment? And how can Design Thinking help retailers design innovative customer experiences?
In this first article of our Redesigning Retail series, we ask: How can we take a leaf from Amazon’s book and write the next chapter for Australian retail?