Right from the start, we thought if we could create the category of B2B ecommerce, Ariba could be a rocket ship. But, one quarter, early on, some big deals got delayed, and our team started getting anxious. Instead of working together to come up with solutions, everyone started pulling in different directions. To me, this pressure situation was a clear symptom of a lack of trust, and I knew we needed to do something about it.

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