By Marcus de Courtenay

While our audience are usually front of mind as learning designers, sometimes the reality of the job means we are relying on scant or incomplete information when designing for them. For large programs, we might have the opportunity to commit the time and resources to go deep with the needs of the client, but what about faster impact work? How do we develop a general practice of human-centredness in our approach to learning design, whatever the circumstances?

This article originally appeared in Training & Development magazine, September 2022 Vol. 49 No. 3, published by the Australian Institute of Training and Development.

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