Giving and Receiving Feedback: It’s a Gift

Giving and Receiving Feedback: It’s a Gift

Mention the word “feedback” in a professional setting and you will find many people shaking in their boots or running for the hills. The kicker is that people actually crave feedback. Even if it scares them. In our work with leaders of all levels, we encourage people...
ACE-ing Customer Experience at BWS [CASE STUDY]

ACE-ing Customer Experience at BWS [CASE STUDY]

For the last three years, our team have partnered with BWS to transform the business, boosting engagement in a team of 7500 across 1300 stores and creating a customer-centric culture through a handful of initiatives, including the Revolutionary Authentic Customer...
One Link in a Chain Reaction: Employee Motivation

One Link in a Chain Reaction: Employee Motivation

  You may have heard of the ripple effect of positive emotions, but what about the ripple effect of employee motivation on customer satisfaction? And how can leaders spark this chain reaction? Download the article to find out how:   Download...
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