Energising Performance Conversations

Energising Performance Conversations

Performance conversations can be tricky. How do leaders re-energise the process for better outcomes? And how do we navigate post-covid? Download...
Training Industry Magazine Feature: Psych Safety

Training Industry Magazine Feature: Psych Safety

To get the best out of teams, the modern leader must nurture psychological safety. Yet, the contemporary organizational environment of constant change, remote teams, and project-based work seems to actively work against it. How can teams develop psychological safety...
Creative Brainstorming Tools

Creative Brainstorming Tools

To solve for new and unprecedented challenges, we need new ways of thinking. Here are a selection of our favourite tools to prime creative thinking. You can use them at the beginning of a team brainstorm, during idea generation in online meetings, or when...
Giving and Receiving Feedback: It’s a Gift

Giving and Receiving Feedback: It’s a Gift

Mention the word “feedback” in a professional setting and you will find many people shaking in their boots or running for the hills. The kicker is that people actually crave feedback. Even if it scares them. In our work with leaders of all levels, we encourage people...
ACE-ing Customer Experience at BWS [CASE STUDY]

ACE-ing Customer Experience at BWS [CASE STUDY]

For the last three years, our team have partnered with BWS to transform the business, boosting engagement in a team of 7500 across 1300 stores and creating a customer-centric culture through a handful of initiatives, including the Revolutionary Authentic Customer...
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